Privacy Policy

Last updated: 25 August 2026

The London Travel Vet Ltd (“The London Travel Vet”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains what information we collect, why we collect it, how we use it, who we may share it with, how long we keep it and your rights in relation to your information.

1. Who we are

The London Travel Vet Ltd is a UK veterinary business providing specialist pet travel services, including veterinary travel certification, travel consultations and related services.

Company number: 14345099
Registered in: England and Wales
Website:https://londontravelvet.com

Address: 55 Erconwald Street, London, W12 0BP

If you have any questions about this Privacy Policy or how we use your information, please contact us using the contact details provided on our website.

2. Information we collect

Depending on how you interact with us, we may collect some or all of the following information.

Contact and personal information

This may include:

  • Your name

  • Address

  • Email address

  • Telephone or mobile number

  • WhatsApp contact details where you contact us through WhatsApp

  • Your preferred method of contact

  • Information you provide when making an enquiry or booking an appointment

Information about your pet

When providing veterinary or pet travel services, we may collect information about your pet, including:

  • Pet name, species, breed, sex and age

  • Microchip number

  • Vaccination and veterinary records

  • Pet passport information

  • Travel history and intended travel arrangements

  • Information required to prepare Animal Health Certificates (AHCs), Export Health Certificates (EHCs), OV66 declarations and other veterinary travel documentation

  • Information relating to your pet’s health where this is relevant to providing veterinary services or assessing fitness for travel

Some information about your pet may be linked to information identifying you as the pet owner or responsible person.

Booking and payment information

If you book or purchase a service from us, we may collect information relating to your appointment, service and payment.

Payments may be processed through third-party payment providers, including Square. We do not normally receive or store your full payment card details.

Website and technical information

When you use our website, certain information may be collected automatically, including:

  • IP address

  • Browser and device information

  • Pages visited and how you interact with our website

  • Date and time of visits

  • Information collected through cookies and similar technologies

  • Website analytics information

3. How we use your information

We use personal information where we have a lawful reason to do so.

We may use your information to:

  • Respond to enquiries and requests

  • Arrange and manage appointments

  • Provide veterinary services and travel consultations

  • Assess pets for fitness to travel where appropriate

  • Prepare, complete and issue veterinary travel documentation

  • Communicate with you about your pet’s travel requirements

  • Liaise with government authorities, veterinary practices, laboratories, airlines, transport providers or other organisations where this is necessary to provide the service you have requested

  • Process payments and manage invoices and accounts

  • Maintain appropriate veterinary, professional and business records

  • Deal with complaints, disputes or legal claims

  • Comply with legal, regulatory and professional obligations

  • Maintain the security and functionality of our website and systems

  • Understand how visitors use our website and improve our services

  • Measure and improve our marketing and advertising where appropriate

  • Send marketing communications where we are legally permitted to do so and, where required, you have given us consent

  • Prevent or detect fraud, misuse or other unlawful activity

We will not use your personal information for purposes that are incompatible with those described in this Privacy Policy unless we are legally required or permitted to do so.

4. Our lawful bases for using your information

Data protection law requires us to have a lawful basis for using personal information.

Depending on the circumstances, we may rely on one or more of the following:

Contract: where processing your information is necessary to provide a service you have requested or to take steps at your request before providing a service.

Legal obligation: where we are required to process or retain information to comply with a legal, regulatory or professional requirement.

Legitimate interests: where processing is necessary for our legitimate business interests, provided those interests are not overridden by your rights and interests.

This may include managing enquiries, maintaining business records, improving our services, protecting our business and communicating with existing clients where permitted by law.

Consent: where we ask for your consent for a particular use of your information, such as certain marketing communications or non-essential cookies.

Where we rely on consent, you can withdraw it at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.

5. Veterinary and sensitive information

In providing veterinary travel services, we may process information relating to your pet’s health and veterinary history.

We may also process personal information about you where this is necessary to provide veterinary services, complete travel documentation or comply with applicable legal or regulatory requirements.

Where information relating to an individual constitutes special category personal data under UK data protection law, we will only process it where an appropriate legal condition applies.

We take particular care with information that is sensitive and only collect and retain information that is reasonably necessary for the services we provide or to meet our legal and professional obligations.

6. Veterinary and travel records

We are required to maintain certain veterinary, certification and business records for legal, regulatory and professional purposes.

This may include copies of or information relating to Animal Health Certificates, Export Health Certificates, OV66 declarations, veterinary assessments, supporting documentation and other records relating to pet travel services.

We will retain these records for the period required by applicable veterinary, animal-health, professional, legal and regulatory requirements.

Different records may therefore be retained for different periods.

We will securely delete or anonymise information when it is no longer required, unless we have a lawful reason to retain it for longer.

7. Who we may share your information with

We will only share your information where there is a legitimate reason to do so.

Depending on the service you request, this may include:

  • The Animal and Plant Health Agency (APHA)

  • Other government departments or competent authorities

  • Other veterinary surgeons or veterinary practices where appropriate

  • Laboratories or other professional service providers

  • Airlines, ferry companies, transport providers or other travel-related organisations where necessary

  • Payment providers, including Square

  • Website and booking providers, including Squarespace and Acuity Scheduling

  • Email, messaging, cloud-storage and IT service providers

  • Accountants, insurers, legal advisers and other professional advisers

  • Law enforcement or regulatory authorities where we are legally required to do so

Where another organisation processes personal information on our behalf, we will take appropriate steps to ensure that your information is handled securely and in accordance with applicable data protection law.

We do not sell your personal information.

8. Website, booking and payment providers

Our website is operated using third-party technology providers, including Squarespace.

Our online appointment booking system may be provided through Acuity Scheduling.

Payments may be processed using Square or another third-party payment provider.

These providers may process personal information on our behalf or, depending on the service, act as separate data controllers.

We use appropriate third-party providers to operate our business and take reasonable steps to ensure that personal information is handled securely.

9. WhatsApp and messaging services

If you choose to contact us using WhatsApp or another third-party messaging service, your communications may be processed by that service provider in accordance with its own privacy policy and terms.

Please avoid sending unnecessary sensitive personal information through messaging services.

Where appropriate, we may transfer relevant information from these communications into our business or veterinary records so that we can provide the service you have requested.

10. Website analytics and advertising

We use website analytics and marketing technologies, including Google Analytics and Meta technologies, to help us understand how visitors use our website, measure the effectiveness of our marketing and improve our services.

These technologies may collect information about your device, browsing activity and interactions with our website.

Where required by law, we will obtain your consent before using non-essential analytics, advertising or tracking technologies.

You can manage your cookie preferences through our website’s cookie controls.

Further information is provided in our Cookie Policy.

11. International transfers

Some of the technology and service providers we use may process personal information outside the United Kingdom.

Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer is lawful and that your information receives an appropriate level of protection under applicable data protection law.

This may include relying on UK adequacy regulations, approved contractual safeguards or another lawful transfer mechanism.

12. How long we keep your information

We do not keep personal information indefinitely.

We retain information for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining appropriate veterinary and business records, dealing with complaints or disputes, and meeting legal, regulatory, accounting and professional requirements.

Some veterinary and pet travel records may need to be retained for a specified period under applicable veterinary, animal-health or professional requirements.

Different types of information may therefore be retained for different periods.

When information is no longer required, we will securely delete it or anonymise it where appropriate.

13. Keeping your information secure

We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.

However, no website, electronic communication or storage system can be guaranteed to be completely secure.

If we become aware of a personal data breach, we will assess the breach and take the appropriate steps required by data protection law.

14. Your data protection rights

Depending on the circumstances, you have rights under UK data protection law, including the right to:

  • Ask for a copy of the personal information we hold about you

  • Ask us to correct inaccurate or incomplete information

  • Ask us to delete your information where there is no good reason for us to continue processing it

  • Ask us to restrict how we use your information in certain circumstances

  • Object to certain types of processing, including processing based on legitimate interests

  • Ask us to transfer certain information to you or another organisation in a usable format

  • Withdraw consent where we are relying on consent to process your information

  • Object to direct marketing

These rights are not absolute and may not apply in every situation. For example, we may need to retain certain information to comply with legal or professional obligations.

If you wish to exercise any of these rights, please contact us using the contact details on our website.

We may need to verify your identity before responding to a request.

15. Marketing

We may contact existing clients about services, information or updates that may be relevant to them where permitted by law.

If we introduce an email newsletter or other marketing programme, we will provide appropriate information and obtain consent where required.

You can unsubscribe from marketing communications at any time by following the unsubscribe instructions provided or by contacting us.

We will not sell or rent your personal information to marketing companies.

16. Cookies

Our website uses cookies and similar technologies.

Some cookies are necessary for the website to function properly. Other cookies may be used for purposes such as analytics, website performance or marketing.

Where required by law, we will ask for your consent before placing non-essential cookies on your device.

You can control or disable cookies through your browser settings and, where available, through our website’s cookie settings.

Please see our Cookie Policy for more information.

17. Third-party websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content or security of third-party websites.

We recommend checking the privacy policy of any third-party website before providing it with personal information.

18. Children

Our services are primarily intended for adults.

We do not knowingly collect personal information from children unless this is necessary for the provision of a service and appropriate arrangements are in place.

If you believe that a child has provided us with personal information unnecessarily, please contact us.

19. Automated decision-making

We do not currently make decisions about you using solely automated processing that have legal or similarly significant effects on you.

20. Complaints

If you have concerns about how we have handled your personal information, please contact us first so that we can try to resolve the issue. Our complaints procedure is detailed on this website.

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s independent data protection regulator.

You can find information about making a complaint on the ICO website.

21. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements or the way we process personal information.

The latest version will always be published on our website.

Last updated: 25 August 2026